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Pyramid Roofing Inc
4.5
Based on 254 reviews
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Hannah Brandner
Hannah Brandner
16:45 01 Sep 21
Initially I thought they did a good job. Then my roof leaked after the first rainstorm. I had the contractor come out and inspect it and he said they reused the flashing by my fireplace and that he... would send out a team to fix it and do an initial water test. When they came out to fix it they didn’t ring the doorbell and just started working. I figured they would stop by after so I could talk to them about fixing the inside and they just left. Never said a word to me. I called and talked to the secretary and she scheduled me for an interior repair for today at 9am. They never showed.read more
Mike Hawk
Mike Hawk
22:37 13 Aug 21
Ray was our project manager over 2 years ago now. He went above and beyond to get things done correctly and on time. He found the best products that our insurance would pay. We was switching from a... wood shake shingle and they talked us into a euroshield roof which they have the exclusive rights to install in the Kansas City area. We have gotten many compliments on our roof by its uniqueness but it’s ability to imitate wood shake shingle. Thank you pyramid roofing !read more
Fred Branson
Fred Branson
15:34 27 Jul 21
Very solid company. Gary Nash was very helpful and responsive in getting a crew out to perform some basic roof warranty work and and to do some additional ventilation. The initial work was performed... at no cost because the company stands behind their work and their roofs. I was pleased with that. I opted to do some additional ventilation work and it was very reasonable in terms of price. Pyramid Roofing is not out there to gouge people. The crew was out twice and was friendly and responsive with the wife as well. Highly recommend this company (and Gary) for new roofs or service on an existing roof.read more
Midwest Animal ResQ
Midwest Animal ResQ
03:16 16 Jul 21
**. Update **Now they have resorted to calling me a liar, so in response: the gutter section WAS damaged after being put up and taken down 3-4 times. Their employees DID verify the damage. They... DID eventually get the gutters up, it took 10 weeks and 3 different crews. I DID have to hire another contractor to fix a lot of the issues they left (like the untreated pine they put up as facia.) they DO have that invoice, and were kind enough to take that amount off our invoice. Yes after the second crew screwed up the gutter installation (they replaced the downspouts with the ones that were the correct width, but didn’t bother cutting the holes in gutters to match the larger diameter) I did tell them they had more than enough chances to correct it, and I wanted to hire another company to fix it. They then threatened to take me court because their contract states I have to give them every opportunity to fix their mistakes. Their employees and contractors are bullies who try to blame the customer in order to cover their rears…as can be seen in their response to the review. They are unprofessional at best and slanderous at their worst. They deducted $1500 off the bill after 10 weeks of calling, emailing, and fighting for corrective action, the Operations Manager was the only person who even seemed to care that things were done poorly. No one else in the company called until yesterday when they asked me to take down my review. So if/when this happens to you, call Robert…he’s the only one you’ll get anywhere with. 🤷‍♀️We hired then to replace the roof and gutters at our animal shelter. Hands down the worst experience with a vendor I’ve ever had. The sales process is great, but after that it’s dismal. They subcontract the work, then don’t stand behind the crews they hire. Even when their own employees admit it is a terrible job, they don’t respond with anything other than resending your invoice. We are more than 2 months out with no resolution. Every time I call, management is “in a meeting” and no one ever calls back. At this point I’ll have to hire another company to come out and redo what they did.If you do hire them (which I do NOT recommend) get an inspection before you pay them. We found lots corners were cut with the roof as well, and never would have known if we hadn’t gone up and inspected the work. It’s such a bummer.read more
Michelle Sumstad
Michelle Sumstad
02:42 16 Jul 21
I have dealt with a lot of vendors in my life. The salesman was fantastic but unfortunately he isn’t the one that controls the people who come and do the work. We had our roof replaced along with... our gutters. The roofing job was done fine but as many of the reviews have said, the gutters were subcontracted out to another company. While the roof was being completed we were initially told they would call us to schedule the guttering crew to come out. The last night of the roofing job, our salesman came to clean up what the roofing crew didn’t and told us that the gutter crew would be here the next day. Which obviously wasn’t scheduled nor was it convenient. When the crew arrived at our house, the foreman said they were just told the day before about our job and they were not prepared to do it properly but they still tried to do it anyway. As they were completing the job, there were so many mistakes being made that we had to make them stop working until someone from Pyramid came out to fix several issues. Multiple people from Pyramid told us the work was unacceptable and even said at one point they wouldn’t use that crew again.To this day the gutters are still unacceptable and water is running over the sides because they were improperly installed and no one has ever made it right.read more
Terri Guillamas
Terri Guillamas
13:31 14 Jul 21
Tony came out and was very honest and told me that they could repair the roof and that I could probably get another couple of years out of it. I am thankful that I can wait a little longer to get a... new roof. They did a great job. Very nice people and very professional. I Will definitely use Pyramid when I replace the roof.read more
ken james
ken james
19:07 28 Jun 21
It was great! Chris Herron, inspected my roof. And told me that what I thought of at the time that I needed a new roof. He explained that the roof was still in good condition for right now. It's... still has some life. He didn't want to take me for money that wasn't needed right now for a roof. The problems I thought were real were just cosmetic in nature and not a reason for concern. Thanks Chris! I will use Pyramid, when the time comes.read more
Tony Bonura
Tony Bonura
20:04 27 May 21
The actual pyramid roofing employed staff were amazing. Super respectful super courteous. The subcontracted workers that worked on my house were subpar with poor customer relations pyramid roofing... did everything they could to correct and alleviate the issues that I had I commend them. Make sure you use pyramid roofers not subcontractorsread more
Brad Duderstadt
Brad Duderstadt
13:42 19 May 21
We had wind and hail damage to our home's roof and needed a full replacement. Called Pyramid to get an estimate. They were out that very day. We called back the next day to give them the go ahead and... they got the materials ordered. In less than a week they were back delivering the materials and the following day a team showed up to install the roof. It only took the one day to tear down and replace the roof and a couple of skylights. A great company. I would highly recommend. Plus, the final invoice matched the estimate to the penny. Thanks Pyramid!!!read more
Kate Hesse
Kate Hesse
18:10 03 May 21
From start to finish my experience with Pyramid Roofing was outstanding. Heath provided an informative and reasonable estimate, explaining what needed repair (and what still had life left in it) and... what the repair process would entail. Valerie has also been outstanding helping with all of my follow-up questions. And Gary is outstanding with some of the best customer service I have ever experienced! I would not hesitate to recommend Pyramid roofing!read more
Karen Lemons
Karen Lemons
18:45 17 Apr 21
What a great roofing company. I LOVE my roof and gutters. Thanks to Ray, Valerie, Travis, Brian, and everyone involved in this project. The guys that actually put the roof on were very nice and... dang, they never get tired. They were work horses and detail oriented. They cleaned up every night.Ray and Valerie were super sweet and funny. Very easy to communicate with, and communication is the most important thing. They helped me with deciding on what roof to choose. It's a big investment and they wanted to make sure I was happy. I'm a bit of a nut, and now a happy nut.Travis made sure everything was going perfect. He would get on the roof and make sure it was being done right. Travis was pretty picky. Not a bad thing when you are dealing with a roof. I'm glad he was picky I know the job was done well. Brian came back over and touch up painted and double checked everything.My husband and I really couldn't be happier with the job well done. We were amazed and now can rest assured we have a good roof to weather the storms. No worries for 50 years. Thanks Pyramid Roofingread more
Kristin DeWeese
Kristin DeWeese
21:25 28 Mar 21
Pyramid (Tony G specifically) was extremely easy to work with! I asked for a quote and Tony was there the next day and then they had our roof done shortly after. The roof dramatically changed the way... our house looks. It’s beautiful & looks so updated. The workers also were efficient & cleaned up well after they were finished. They also replaced our gutters. We went with black gutters and I LOVE them.read more
steven hotka
steven hotka
00:45 27 Mar 21
I am so happy we went with Pyramid Roofing. From my first communication to my last they have been incredibly helpful, friendly, knowledgeable and priced VERY competitively. They gave my wife and I... plenty of time to look over the different kinds of roofing and colors we wanted and when we made our selection and we signed our contract they were at our house and ready to work the exact day and time. After they made our quote on the price I was talking to the sales person and asked if they recommended anybody for gutter also. They have somebody they work with and replaced all our gutters for free with the roof, the price we paid never changed. I had no problems at all and would 100% use their services again and will recommend them to anybody needing work or replacement done.read more
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