FAQ
When your roofing project is complete and you are 100% satisfied, you will be invoiced via email or mail. We then have a few options on how to pay; you can mail a check, we can send out a Pyramid team member to pick up a check, we can submit an ACH or you can pay over the phone with a credit card. (There is a 3% fee for any amount over $2500)
If this is an insurance claim we will invoice your insurance and this notifies them to release the other portion of your insurance claim amount. Once you have received your claim amount you may pay your invoice via one of the four options above.
When having 2 large locations we are able to service a large area. We service the Springfield MO Metropolitan area including but limited to; Branson, Joplin, Lake of the Ozarks, Lebanon, Nixa, Ozark, Republic, Springfield, Rogersville, Mansfield.
We service the Kansas City MO/KS Metropolitan area including but not limited to; Prairie Village, Independence, Raytown, Mission, Shawnee, Lee’s Summit, Grandview, Gladstone, Belton, Butler, Liberty, Bonner Springs, Blue Springs, Fairway, Gardner, Harrisonville, Leawood, Leavenworth.
If youre still not sure if we service your area, give us a call at 816-966-1101 Kansas City office or 417-943-4011 Springfield office.
Having a leak can be worrisome when you automatically think “how much is this going to cost?”. A leak can be an easy repair, may just be a flashing that needs replaced or a few shingles that are causing water to get in. Schedule a free consultation for a professional to evaluate your leak. Pyramid Roofing will tell you honestly if you need a new roof or a simple repair due to a leak.
There are a few indications to look out for when asking yourself if your roof has a problem. Missing or curling shingles, recent storm that produced highly strong wind or hail, water stains inside or a leak in your attic. You may even notice a very hot room or attic indicating a ventilation issue.
Upon completion of your re-roofing project, a Final Inspection will be completed. It is at this time that a Pyramid Inspector will verify that all the work has been completed and is up to our expectations. Your Pyramid Inspector is expected to pick up payment at this time. After all the work has been completed, you will receive an itemized invoice. Final payment is typically due upon its receipt. Warranty and any other pertinent information are usually available for you at the end of the job and when the account balance is paid.
It is not necessary to be at home during the re-roofing process, but it is a good idea to be available by phone as unexpected things come up that your Pyramid Representative may need to consult with you about. It is typical to run into unforeseen roof repairs, but good communication between the Pyramid Representative and the homeowner is invaluable to the successful outcome of the project. For example: When the existing roofing materials are removed, repairs that were not visible and therefore not contracted for, are necessary (replacement of sheathing or other structural issues due to dry rot or water damage). This is what is normally referred to as a “change order”.
Job length can vary from 1 day to several weeks. This depends on the complexity of the roof (or any other trade being completed), availability of material, weather, and other unforeseen extenuating circumstances that may arise. If the weather conditions get severe and safety becomes a factor, all work will halt until any and all risks to the crews has passed. If this would occur, we always carry tarps for unexpected emergencies to make sure your roof is sealed tight. Weather can create a slower process and may affect scheduling, so allow for possible delays in the completion of your project. Remember, re-roofing your home is major construction, but a reputable Pyramid Representative will take necessary precautions to keep your home and family safe and dry.