Roof Warranty Claims

Please read and fully understand the terms of this agreement.

Thank you for choosing Pyramid Roofing Company, Inc. for your roofing repair needs. We appreciate your business and look forward to providing you the best customer service in the industry.

This agreement assumes your roof and its related components are covered by your original manufacturer’s or Pyramid’s workmanship warranty.

Service Call Options Explained:

When you contact Pyramid Roofing Company, Inc. to perform roofing repairs at your property you will be charged for ONLY NON-Covered Items.

Covered Items:

Improper installation of roofing materials or flashing resulting in a leak or a malfunction of the roofing system.

Non-Covered Items:

  • Material Failure– Material failure will be covered by the manufacturer under the terms set forth by the manufacturer.
  • Mechanical Failure– Foot traffic, bullet holes, damage from animals or any other conditions that alter the roof’s performance from the original installation performed by Pyramid Roofing Company, Inc.
  • Exterior home failure– Windows, stucco, siding, foundation, masonry items, gutter or downspouts.

Common occurrence weather-related problems such as ice dam, gutter back up or Acts of God. Pyramid Roofing, Inc. is not liable for any ponding of water or improper drainage due to incorrect sloping of existing roof structure or roof structure problems that could cause sagging or unevenness in existing roof deck.

If it is determined that the item in question is not covered under Pyramid’s Workmanship Warranty, payment for the selected service option is due in full, immediately. If payment is not received, Pyramid Roofing Company at its discretion reserves the right to revoke your warranty.

Service options:

$150.00 Schedule a service call for the next available time slot. Business hours Monday-Friday (NON-Emergency)
$350.00 Schedule a service call for first available, business hours Monday-Friday. (Emergency repair). Usually within 24 hrs.
$500.00 Schedule a service call for first available including evenings and weekends. (Emergency repair)

***It is imperative that you or someone over the age of 18 is present for the appointment to allow access to the property. The appointment may be canceled up to 3 hours prior to the appointment. Should the appointment be canceled any later than 3 hours prior to the appointment or in the case that no one is present for the appointment; a trip charge will be charged equal to the value of service option selected.